Hi friends here I'm gonna describe my personal experience with Chennai Aircel customer care. Few days back a 40 rupees had deducted from main phone balance after a local call of duration just 18 seconds, for this I've tried to know the answer reason I tried... No no no I chased the customer care number to speak with concern agent which was nothing but just waste of time. The worst thing was if those guys said any reason I would feel better but they just disconnected my call in the middle of the discussion . That day I almost called 6 times not to get the balance back to get the proper reason but those guys did same thing they just disconnected the call in the middle. Let me tell you one conversation with one customer care guy,I called to the customer care no and someone picked the call after 10 minutes I just explained what happened that guy said that "let me check sir kindly stay on line" that's it after few minutes disconnected the call this what happened all 6 times. After that irritating situation I've wrote a mail to complaint team which yet to get response. See how responsible towards a customers, as a customer care service is this the way to serve customers?? Money not a matter here but the way they behaved is pathetic . if customer care service team itself skipping the problem like this then what's the point of customer care center existence. The one thing they maintained very consistently was every one followed same procedure "let me check sir"and disconnected even though I've told them about previous call. Don't take it easy my dear friends this is our right to ask the reasons don't let them say any bull shut reasons.
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